Welcome to Hyve Analytics

Explore Our Services

 

Mystery Shopping

Track, identify and evaluate the failure points of your employees that cause dissatisfaction among customers due to blurry communication of product knowledge or discriminatory practices.

Our methodology for mystery shopping meticulously covers everything and anything that uncovers failure points that hinders the organization from meeting its core objective of providing excellent customer service.

Our mystery guests are very dynamic to fit into any personality profile to extract actionable intelligence.

Customer Experience Measurement

Measuring the levels of customer satisfaction is critical in determining the acceptable minimum metric for achieving some appreciable level of retention of the customer base that will guarantee the profitability of the organization.

Our methodology leads us to the fragmentation of the various dimensions of customer satisfaction to determine the holistic definition of the customer satisfaction framework for a product or service. This has a direct impact on market capitalization.

HR Survey

Thinking out of the box requires a culture of practice whereby employees have the opportunity to share the discovery of exciting knowledge or information that can help in the organization’s performance. This cultural practice must be engrained in the corporate culture of the organization.

Our methodology opens up any latent talent or concerns that employees may have which can help in the performance of the organization in all areas. The intelligence gathered can drive the HR department for the reformation of employees towards the transformation of the organization.

Focus Group Discussions

Focus group offers depth, nuance and variety to the discussion that would not be available through surveys. To achieve the main objectives of a group discussion on a subject matter, we create a non-intimidating environment so that the participants will feel free to talk openly and give honest opinions.

Our methodology focuses primarily on a carefully selected group of individuals with varied perspectives on the subject matter under discussion.

Market Research

Market niche identification for your products and services provides the searchlight for unveiling the tastes and preferences of your market base. Our Market research report shows a comprehensive source of intelligence and rich data that gives a good return on your investment.

Our methodology for market research is tailored to suit the product and services for which the research will be conducted.

Online Polls

Leveraging social media and mobile technology makes online polls very exciting because of the proliferation of smartphones and multiple social media platforms.  

Our methodology for the online polls will vastly explore HTML, SMS and URL to direct all respondents onto a single platform.

Socio-Economic Survey

Societal needs and wants vary from time to time. However, the resources required to solve the challenge are very scarce. This nature of the survey spans large geographical areas and heavily relies on a huge number of respondents to make the report reliable.

Our methodology leverages an online data collection via electronic tablets from our field officers.

Desktop Research

Sometimes secondary research is referred to as community assessment, needs assessment, or situation analysis, but we use the term to mean: (1) collecting hard data that already exists about a community or communities targeted for your study; and (2) taking an initial look at communities’ experiences.

There are two goals:

(1) Narrowing the focus of your research

(2) Generating a list of questions you will need to answer to move ahead.

Online Survey

With computer network access nearly ubiquitous in much of the world, alternative means of data collection are being made available to researchers. Recent studies have explored various computer-based techniques (e.g., electronic mail and Internet surveys).

However, the exploitation of these techniques requires careful consideration of conceptual and methodological issues associated with their use. We identify and explore these issues by defining and developing a typology of “e-survey” techniques in organizational research.